I Train IT Leaders is a Boise, Idaho based Service Management training and consulting company, specializing in providing mentoring, coaching and thought leadership in the following areas:
LATEST UPDATES:
Jeff Jensen just recently completed teaching the ITIL 4 – Drive Stakeholder Value class in the ITSM Academy public classroom. There is tremendous value in learning about the Customer Journey Mapping Framework and how to improve and mature your organizational relationships with your key stakeholders. This knowledge is also very complimentary with the Value Stream Mapping Fundamentals class. Please review the Menu of Services tab on this website for more information about these and other class offerings.
Jeff Jensen will be teaching the upcoming ITIL 4 – Digital and IT Strategy class in the ITSM Academy public classroom January 28-31, 2025 (class listed in bold below). Additional 2025 training opportunities will be announced and posted shortly.
The ITSM Academy public training calendar is located at https://itsmacademy.com/calendar/print
Use code “ITRAIN@15” for a special 15% discount off of any public ITSM Academy class
ITIL Master Certification Achieved!
March 2024:
Jeff Jensen recently passed his ITIL Monitor, Support, and Fulfill exam, which also achieves the ITIL Practice Manager designation. By attaining that, as well as having already completed the ITIL Managing Professional and ITIL Strategic Leader designations, that means Jeff has completed the requirements to attain the ITIL 4 Master designation!
From Jeff: “I have learned a great deal from the journey over the past five years since ITIL 4 Foundation was first introduced. Thank you to so many of my ITSM collegues who have taken part in the classes I have attended and taught over the past several years. I look forward to the next steps of continuing to enhance my ability to be of service to my clients and the larger ITSM community!”
The new version of ITIL, the leading best practice framework for IT Service Management, was released on February 28, 2019. The previous update to ITIL v3 was in 2011, and the new ITIL 4 version incorporates and aligns with many of the principles from Agile, DevOps, Lean, and other leading Service Management frameworks and ways of working. Here is a picture of the new certification scheme:
To learn more about the ITIL 4 update, visit the Axelos web site at: https://www.axelos.com/itil-update
Jeff Jensen from I Train IT Leaders had the fantastic opportunity to be interviewed by Jace Finman and Service Manager Magazine while attending the Pink20 conference that was held in February 2020. Service Manager Magazine held several terrific interviews of many ITSM industry leaders, and he was grateful to be able to participate in one of them. Here is the link to his interview while at the conference, where he discussed the state of the ITSM industry, ITIL 4, and where we need to focus as trainers and consultants. The video interview is available to watch here: Jeff Jensen
On August 15, 2019 Jeff delivered the monthly webinar for ITSM Academy. His presentation was titled “The Evolution and Future State of the Service Management Office”. The link to the presentation and the recording of the webinar are available at the ITSM Academy website here.
Jeff greatly enjoyed delivering his presentation, and appreciates the opportunity to work with ITSM Academy in the past, present, and future!
I Train IT Leaders is the proud primary sponsor of the Boise ITSM Talks group. Our meetings typically occur on the 2nd or 3rd Tuesday of the month. After a COVID-19 related break through the middle of 2020, we are back online and running virtual meetings. We welcome all IT and business professionals to attend our events. For more information and meeting logistics, please go to our Meetup group at: https://www.meetup.com/Boise-ITSM-Talks/
Previous recordings of our Boise ITSM meetings are available here: https://www.youtube.com/user/jjensen1621/videos