I Train IT Leaders is a Boise, Idaho based Digital Product and Service Management training and consulting company, specializing in providing training, mentoring, coaching and thought leadership in the following areas:
- Digital Strategy Creation, Design, Alignment, and Implementation
- Digital Transformation Program Guidance
- Value Stream Mapping – Capability Development and Workshopping
- Practice/Process Design and Improvement across Product and Service Management, Project Management, and Agile
- Experience Management across Customer/User/Employee and Product/Service Journeys
- Service Portfolio Management, including product, service, and service offering definitions and cross-functional alignment along with Service Catalog, Request Catalog, and Service Level Management guidance and implementation
- ITIL Version 5 training and related consulting/improvement services across the entire certification framework
- Training for HDI course offerings including ITIL Foundation, Support Center Analyst/Team Lead/Manager/Director, Knowledge Centered Service (KCS), Foundations in Service and Support Metrics, Structured Problem Solving Bootcamp, and more
LATEST UPDATES:
Jeff Jensen just recently completed the attainment of the ITIL Version 5 Master certification!
Jeff Jensen will be teaching the upcoming ITIL Version 5 Experience class in the ITSM Academy public classroom January 27-30, 2027. Future public training opportunities in ITIL (Version 5) and other areas will be announced and posted shortly. Intact team trainings may be scheduled on demand by reaching out to us via our Contact Us link above.
The ITSM Academy public training calendar is located at https://itsmacademy.com/calendar/print
Use code “ITRAIN@15” for a special 15% discount off of any public ITSM Academy class
ITIL (Version 5) Master Certification Achieved!
Jeff Jensen recently completed the attainment of the ITIL (Version 5) Master certification on July 3, 2026.
From Jeff’s LinkedIn page: “I’m starting off the week being pleased to share I have attained my ITIL Version 5 Master Certification.
Thank you to Donna Knapp for the always excellent instruction, and to Lisa Schwartz (of ITSM Academy) for all of the support over these many years partnering together. Thank you as well to all of my classmates for sharing your expertise and experiences in our classes this past month.
Most of all, I am looking forward to the practical application of the new concepts, ideas, and solutions to assist my clients with moving ahead more successfully on their improvement (and transformation) journeys!”
The new version of ITIL (Version 5), the leading best practice framework for Digital Product and Service Management, was released at the end of January 2026. Jeff is currently working to finalize the ability to teach all classes across the new framework.
Here is a picture of the new certification scheme:
Jeff Jensen from I Train IT Leaders had the fantastic opportunity to be interviewed by Jace Finman and Service Manager Magazine while attending the Pink20 conference that was held in February 2020. Service Manager Magazine held several terrific interviews of many ITSM industry leaders, and he was grateful to be able to participate in one of them. Here is the link to his interview while at the conference, where he discussed the state of the ITSM industry, ITIL 4, and where we need to focus as trainers and consultants. The video interview is available to watch here: Jeff Jensen
On August 15, 2019 Jeff delivered the monthly webinar for ITSM Academy. His presentation was titled “The Evolution and Future State of the Service Management Office”. The link to the presentation and the recording of the webinar are available at the ITSM Academy website here.
Jeff greatly enjoyed delivering his presentation, and appreciates the opportunity to work with ITSM Academy in the past, present, and future!
I Train IT Leaders is the proud primary sponsor of the Boise ITSM Talks group. The group meetings are currently on hold until fall 2026. Previous recordings of our Boise ITSM meetings are available here: https://www.youtube.com/user/jjensen1621/videos