Jeff Jensen

Jeff Jensen is the Founder of I Train IT Leaders LLC. An experienced and recognized thought leader across multiple best practice frameworks, Jeff consults and collaborates with organizations to drive strategic alignment, continual improvement, and value co-creation.

Jeff is certified as an ITIL 4 Master (ITIL 4 Strategic Leader, ITIL 4 Managing Professional, and ITIL 4 Practice Manager), as well as a DevOps Leader, Certified Process Design Engineer, Business Relationship Management Professional, Project Management Professional, and a Distinguished Toastmaster. He started his career as a systems engineer in the IT organization supporting design, engineering, and manufacturing business units for a large semiconductor company. Jeff quickly moved into a leadership role managing IT Operations at the largest site for the company, and then directing cross-functional teams located in multiple sites and global geographies. In addition to well over a decade of semiconductor industry experience, Jeff has worked in the retail, engineering, and managed services industries as a PMO Coach and Leader, Application Support Manager, Process Improvement Architect, Service Management Office Lead, and a Customer Success Manager. Since starting his own company, I Train IT Leaders LLC, in 2017, Jeff has led digital transformation efforts for a large multinational company, and architected and chaired a multi-million dollar program designed to bring together Agile, ITSM and DevOps practices to align ways of working across cross-functional global product and technology organizations.

Jeff is also the Co-Founder and President of the Boise ITSM local interest group, and he enjoys mentoring, coaching, and collaborating with his peers in the PMI- Western Idaho Chapter, the Treasure Valley Agile Community, and in Toastmasters International. He has delivered multiple training classes and presentations in ITIL, Agile Service Management, Customer/Employee Experience, Value Stream Mapping and DevOps practices to audiences across the USA and globally. Recently, Jeff was recognized for his work authoring content and providing feedback for the ITIL 4 – Digital and IT Strategy publication, and has been a featured speaker at HDI Service Management World conferences over the past four years.

For more information on Jeff’s credentials and experience, visit his LinkedIn page at:  https://www.linkedin.com/in/jeffreyljensen/