IT Service Management Training and Consulting
On November 2017, Ryan Holzer and I co-founded Boise ITSM Talks. We are a local interest group for IT Service Management professionals and other interested parties in the Boise, ID and Treasure Valley area. Our objective is to build leadership and allow our participants to connect, communicate, share best practices, ask and answer questions related to […]
In October 2017 I taught my first Certified Agile Process Owner class to a team of IT Operations Directors and staff in Colorado. The class was extremely insightful, and 10 attendees passed their certification exam. To learn more about CAPO and my other class offerings, please click on my Menu of Services link above.
I am honored to have been a presenter at the Boise Tech Show put on by Fisher’s Technology on May 11th at the new Boise Centre East in Downtown Boise. I gave a presentation on The Nine Guiding Principles of IT Service Management, which are taught in the recently released ITIL Practitioner class by Axelos. […]
I conducted my first webinar for ITSM Academy on January 19, 2017. If you are interested in learning more about me, my journey to ITIL Expert and Trainer, and my outlook on IT and Service Management, please take a look at the video below: