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Jeff Jensen will be teaching the upcoming ITIL 4 – Digital and IT Strategy class in the ITSM Academy public classroom on April 1-4, 2025.  Please click on the “Contact Us” form above for more information.

Consulting Services:

I Train IT Leaders provides strategic consulting services to enable organizations to implement Service Management best practices, resulting in greater cross-functional alignment and more advanced organizational capabilities.  Our approach is based on a practical and fit for purpose, value-based approach that is tailored to help your organization gain new perspectives and ultimately deliver better service to your customers.  Areas of specific expertise for our consulting offerings include:

  • Strategy Design and Architecture – develop IT/Digital Strategy integrated with the organization and its service consumers to co-create value and enable improved outcomes.  This also includes the Organizational Change Management practices needed to enable changes in direction or in response to digital disruption that drive larger Digital Transformation efforts.
  • Vision to Measurements/OKRs/Organizational Alignment – create SMART objectives that are outcome focused, drive accountability, and cascade both into and across the organization
  • Value Stream Mapping Facilitation – create the organizational capabilities needed to better understand, improve, and manage the flow and throughput of work from demand to value
  • Customer Journey Mapping Framework – define and improve the relationship between IT as a service provider and its service consumers by identifying touchpoints and interactions and the roles both sides need to manage to truly collaborate and realize value
  • Process Design and Improvement – utilize both best practices and practical experience to create and design “just enough” process to enable effective outcomes and drive repeatability, consistency, scalability, and the ability to improve organizational effectiveness and efficiency
  • Continual Improvement Practice – utilizing the ITIL 4 Continual Improvement model, develop organizational capabilities to deliver effective and measurable improvements that build and sustain over time.  Part of this includes the capability to establish, mature and evolve the KPIs and metrics needed to objectively (vs. subjectively) measure and quantify the benefits and results of the improvement initiatives.

Please fill out the Contact Us form (above) to engage in a conversation with I Train IT Leaders today!

Training Services:

KEY CONCEPTS TRAINING

  • Agile Service Management (ASM) Key Concepts
  • DevOps Key Concepts
  • ITSM Key Concepts including ITIL 4
  • Process Engineering Key Concepts
  • Value Stream Mapping Key Concepts

FOUNDATION LEVEL

INTERMEDIATE/ADVANCED LEVEL

All classes listed above are now available by request for in-person and virtual intact team training through I Train IT Leaders.  Please fill out the Contact Us form on our website above to express interest or request additional information on pricing.

In addition, I Train IT Leaders is a strategic partner with ITSM Academy, and provides referrals to the ITSM Academy virtual public classroom – updated classroom schedule is available here.  Learners can save 15% off any ITSM Academy public course by using the special I Train IT Leaders discount code ITRAIN@15 at checkout on the ITSM Academy web site.

Jeff Jensen of I Train IT Leaders is the designated lead trainer for two specific ITSM Academy public classes for ITIL 4:  ITIL Leader – Digital and IT Strategy and ITIL Specialist – Drive Stakeholder Value.

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