IT Service Management Training and Consulting
Our restart of our virtual Boise ITSM meetings continued in November with our third in a row of outstanding thought leaders in the field of ITSM coming in to be our guest speaker and present for us. Greg Sanker, CIO for the State of Oregon and Lead Author of the ITIL 4 Change Enablement Practice […]
Our October Boise ITSM talks meeting featured another industry thought leader and wonderful guest speaker, Rae Ann Bruno. Rae Ann is very well known for her knowledge and insight related to Customer, User and Employee experience, and often teaches the Essence of Experience/XLA classes for ITSM Academy. Rae Ann’s presentation was titled “The IT X-Factor”, […]
After a several month break due to COVID-19, we have moved our Boise ITSM Talks meetings to be held virtually via Zoom. Our first virtual monthly meeting was held on September 28 and featured a tremendous guest speaker, David Cannon. David gave a very informative and worthwhile overview of the new ITIL 4 publication, Digital […]
Thank you to the PMI Western Idaho Chapter for giving me the opportunity to present on “What’s New in ITIL 4 (for PMs)” at the April 24th dinner meeting. I felt the presentation was very well received by the project managers in attendance, and I look forward to seeing how the community moves forward with […]
I am honored to have been a presenter at the Boise Tech Show put on by Fisher’s Technology on May 11th at the new Boise Centre East in Downtown Boise. I gave a presentation on The Nine Guiding Principles of IT Service Management, which are taught in the recently released ITIL Practitioner class by Axelos. […]