IT Service Management Training and Consulting
I Train IT Leaders has just announced a special three-class training package to attain the designation and certification of ITIL Strategic Leader. Each of the three classes that make up the package build upon and relate to each other very closely. Of course, the Foundation class is the prerequisite to being able to attend any […]
Our restart of our virtual Boise ITSM meetings continued in November with our third in a row of outstanding thought leaders in the field of ITSM coming in to be our guest speaker and present for us. Greg Sanker, CIO for the State of Oregon and Lead Author of the ITIL 4 Change Enablement Practice […]
Our October Boise ITSM talks meeting featured another industry thought leader and wonderful guest speaker, Rae Ann Bruno. Rae Ann is very well known for her knowledge and insight related to Customer, User and Employee experience, and often teaches the Essence of Experience/XLA classes for ITSM Academy. Rae Ann’s presentation was titled “The IT X-Factor”, […]
After a several month break due to COVID-19, we have moved our Boise ITSM Talks meetings to be held virtually via Zoom. Our first virtual monthly meeting was held on September 28 and featured a tremendous guest speaker, David Cannon. David gave a very informative and worthwhile overview of the new ITIL 4 publication, Digital […]
I had the unique and tremendous opportunity to be invited to travel to Washington, DC by Axelos to attend feedback sessions for the ITIL 4 Managing Professional Transition module, and the ITIL 4 Strategic Leader – Digital and IT Strategy. The sessions were held the week of June 24. It was my first trip to […]
Thank you to the PMI Western Idaho Chapter for giving me the opportunity to present on “What’s New in ITIL 4 (for PMs)” at the April 24th dinner meeting. I felt the presentation was very well received by the project managers in attendance, and I look forward to seeing how the community moves forward with […]
Last week I attended my ITIL 4 Foundation class for ITSM Academy approved instructors. I took my certification exam on Sunday, and received my results today. I am pleased to report that I passed the exam, as expected, and I am now looking forward to teaching the ITIL 4 Foundation class starting in March. If […]